Senior Product Manager

Job Summary:

NIKE, Inc. is seeking a Senior Product Manager to lead the development of an end-to-end product and platform vision for Nike Customer Service. This role will work collaboratively with Engineering, Design, Business, and Global Technology teams to build innovative, scalable, and customer-centric products and platforms. Telecommuting is available from anywhere in the U.S., except in specific states listed below.

Roles and Duties:

• Lead creation of product/platform vision and multi-year roadmap for Nike Customer Service.
• Collaborate with Engineering, Design, Business teams, and stakeholders to align roadmaps with business needs and outcomes.
• Drive excellence in product and platform strategy, execution, and roadmap adjustments as needed.
• Integrate dependencies across functional areas and address them with other Product Managers.
• Apply a customer-centric approach in designing roadmaps and products.
• Incorporate market and industry insights into platform and product strategies.
• Utilize value frameworks to guide decision-making and track value delivery.
• Manage product management processes, including adherence to standards and collaboration models.
• Connect with external vendors and finalize vendor selections for Telephony and IVA functionality.

Qualifications:

• Master’s degree in Computer Science, Information Technology, or Business Administration.
• Two (2) years of experience in a product-related role.
• Experience leading consumer service products and services (contact centers, telephony platforms, APIs, data pipelines).
• Experience working with third-party solution providers and developing business cases using data insights.
• Strong skills in troubleshooting, metrics tracking, requirements gathering, and end-to-end testing (UAT, acceptance criteria).
• Technical skills in Amazon S3, Lambda, Snowflake Data Warehouse, Salesforce, Rally, JIRA, Confluence, Tableau, and Postman.

Benefits:

• Comprehensive health benefits (medical, dental, vision, pharmacy, hearing aid, behavioral health, and employee assistance).
• Paid time off.
• Health care reimbursement account and dependent care assistance plan.
• Short-term and long-term disability insurance.
• Life insurance and AD&D insurance.
• 401(k) retirement plan and employee stock purchase plan.
• Various accommodations for candidates during the interview process.

About Nike:

NIKE, Inc., headquartered in Beaverton, Oregon, is the world's leading designer, marketer, and distributor of authentic athletic footwear, apparel, equipment, and accessories. At Nike, innovation and sustainability are key pillars, creating a culture that thrives on teamwork, leadership, and a commitment to serve athletes around the world. Join us to push boundaries and shape the future of sport and service.

EEO Statement:

NIKE, Inc. is an equal opportunity employer that strives to create a diverse workforce. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. We are committed to providing reasonable accommodations throughout the application and interview process.